Refund & Revision Policy
Last updated: October 2026
1. Before work begins
Orders that have not yet entered production (status "Awaiting Payment" or "Paid" with no production started) may be canceled for a full refund.
2. Once production has started
Once an order enters "In Production", work already completed is non-refundable, but any unstarted portion of a multi-file order can still be canceled and refunded.
3. Revisions
If a completed file does not match the service requested or contains a clear production error on our part, contact us within 7 days of download and we will revise it at no charge. Revisions requested due to a change in your original instructions may be billed as a new order.
4. Manual review and custom quotes
Files flagged for manual review are quoted before any chargeable work begins. You may decline a quote at no cost.
5. How to request a refund or revision
Contact us through your order page or the contact form with your order number and a description of the issue. We aim to respond within one business day.